These general terms and conditions are drawn up in accordance with the laws of Curaçao and apply to all services of WdK B.V., located in Curaçao and registered under Chamber of Commerce (KvK) number 170454, to both private customers and companies and institutions.
In these general terms and conditions, the following definitions apply:
1.1. Services: The washing, cleaning, and any rental services confirmed in the agreement for, among others, hotels, apartments, restaurants, nursing homes, and private individuals (personal laundry and textiles), as well as advising on and with the purchase and rental of textile linen and other services as specified in the agreement.
1.2. Customer: Any legal or natural person who has concluded or wishes to conclude an agreement, as well as their representative(s), authorized person(s), legal successor(s), and heirs.
1.3. Goods: All items offered by the customer for treatment.
1.4. Agreement: Any agreement between WdK and the customer, whether verbal, written, or digital, concerning the provision of services.
1.5. WdK: The legal entity that provides the services, namely WdK B.V., located in Curaçao and registered under Chamber of Commerce number 170454.
These general terms and conditions apply to all offers, quotations, services, agreements, and deliveries by WdK to customers, unless otherwise agreed upon in writing. Part A (general provisions) applies to all agreements, while in addition, Part B (private customers) applies to agreements with natural persons not acting in the course of their profession or business, and Part C (companies and institutions) applies to agreements with companies and institutions.
3.1. An agreement is formed after written confirmation by WdK, or by WdK’s actual performance of the work requested by the customer. “Written” also includes any electronic communication in which the agreement and its terms are confirmed by WdK.
3.2. Quotations, in any form, are non-binding and valid for 30 days unless otherwise stated.
4.1. The customer is required to provide WdK with all information that WdK deems necessary for the correct performance of the services in a timely manner. Information includes, but is not limited to, the labels and washing instructions present on or in the goods.
4.2. The customer vouches for the accuracy, completeness, and reliability of the information provided by them and the labels and washing instructions on or in the goods, even if they originate from third parties, unless the nature of the agreement implies otherwise.
4.3. The customer indemnifies WdK against damage resulting from incorrect, incomplete, or illegible information, labels, and washing instructions.
4.4. WdK has the right to suspend the performance of the services until the customer has fulfilled the obligations mentioned in the first paragraph.
5.1. WdK performs the services to the best of its ability and in compliance with applicable laws and regulations.
5.2. WdK determines the manner in which the services are performed and by which employee(s).
5.3. If WdK suspects that the provision of the services may cause damage, WdK may refuse the services or propose an alternative treatment.
5.4. The services are performed with standard equipment and means, unless otherwise agreed.
6.1. Delivery takes place at WdK’s location, unless otherwise agreed in the agreement.
6.2. All goods made available for use or rented by WdK remain the property of WdK.
6.3. All goods supplied by the customer remain the property of WdK until the customer has fully met their payment obligations under the agreement.
6.4. If goods are not collected within 1 year despite a reminder from WdK, they revert to WdK.
7.1. Payment must be made by bank transfer within fourteen (14) days of the invoice date.
7.2. In case of late payment, statutory interest will be charged, and collection costs will be incurred.
8.1. Complaints about loss or damage must be reported in writing within 5 days of delivery, unless otherwise agreed in the agreement.
8.2. The customer must include the laundry list and relevant proof.
These terms are exclusively governed by the law of Curaçao. Disputes will be settled by the competent court in Willemstad.
10.1. The customer must properly package the goods and provide them with clear instructions (‘dry cleaning’, ‘valuable’).
10.2. The customer must provide a specified laundry list with the number and type of items.
10.3. Instructions from WdK must be followed at all times.
11.1. WdK guarantees careful storage, professional treatment, and timely availability of the goods provided.
11.2. Unless WdK, upon professional consideration, should have noticed the circumstances mentioned below under a) and could have reasonably avoided the resulting damage, the following cannot be attributed to WdK:
(i.) Customary wear and/or shrinkage occurring during the treatment of the items concerned.
(ii.) An inherent defect of the damaged item, including weak strength, weaving faults, insufficient loop strength of pile fabric, insufficient color fastness of dyes, damage by chemicals used for dyeing or printing or by existing weighting, finishing, or impregnating agents, faulty confection (e.g., too short hems and seams), the absorption of substances that have entered the item during use, or the presence of non-rustproof metal objects on the item.
11.3. WdK is obliged to compensate for any damage suffered by the private customer due to attributable shortcomings, but not for an amount higher than the invoice amount or the price paid for the washing.
12.1. Contracts have a minimum duration of 2 (two) years unless otherwise agreed.
12.2. Termination must be in writing with a notice period of 12 months.
12.3. An agreement is tacitly extended for the same duration and under the same conditions as the original agreement, unless it has been terminated in a timely manner or otherwise stipulated in the agreement.
13.1. All prices are exclusive of sales tax.
13.2. WdK may adjust prices due to changes in cost structure (Collective Labor Agreement, legislation, raw material prices, utility prices) with a written announcement of at least 1 month.
14.1. Unless WdK, upon professional consideration, should have noticed the circumstances mentioned below under a) and could have reasonably avoided the resulting damage, the following cannot be attributed to WdK:
(i.) Customary wear and/or shrinkage occurring during the treatment of the items concerned.
(ii.) An inherent defect of the damaged item, including weak strength, weaving faults, insufficient loop strength of pile fabric, insufficient color fastness of dyes, damage by chemicals used for dyeing or printing or by existing weighting, finishing, or impregnating agents, faulty confection (e.g., too short hems and seams), the absorption of substances that have entered the item during use, or the presence of non-rustproof metal objects on the item.
14.2. WdK B.V. is not liable for indirect damage, lost profit, or consequential damage.
14.3. Any liability is limited to the invoice amount or, if higher, the amount paid out by a WdK insurance policy.
14.4. The customer is obligated to insure rented goods against fire, theft, and water damage.
